Refund Policy

💸 Refund Policy for Project Phoenix Nutrition Services

At Project Phoenix, your growth—physical, emotional, and nutritional—is our purpose. We aim to deliver empowering, customized nutrition guidance that supports your transformation. That said, we understand that life can shift, and flexibility is key.

✅ Eligibility for Refunds

You may be eligible for a partial or full refund if:

• You cancel within 48 hours of purchasing a customized nutrition program

• You haven’t received your personalized macro/nutrition plan yet

• A technical or processing error occurred during payment

🚫 Non-Refundable Conditions

We do not issue refunds if:

• Your nutrition plan has already been delivered

• You’ve completed one or more coaching sessions or consultations

• Refund is requested after 7 days from purchase

• You change your mind or choose not to use the plan

🔄 Plan Adjustments Instead of Refunds

We’re all about pivots and progress. If your needs shift mid-program (e.g., injury, schedule change, health concerns), we’ll gladly:

• Adjust your plan to reflect your updated goals

• Offer a pause or credit toward a future nutrition service

• Roll the value into an upcoming class package or thematic program

📩 How to Request a Refund

To request a refund or program adjustment, please email aprilwarren882@gmail.com

• Your full name and date of purchase

• A brief reason for the request

• Any supporting documentation (if applicable)

We'll get back to you within 3 business days.